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GIFT CERTIFICATES AND CARDS
Gift
certificates may be purchased for any package or
dollar amount. Gift certificates are
non-refundable however, they may be exchanged
for any product or service.
We
will replace, credit or refund any tangible
product with (by law) the exception of skincare,
make-up and body products if returned within 7
days of purchase. If you would like more
information on our policies please email us at
avante@avantespa.com.
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GRATUITIES
We
do not add gratuity charges to any of our
services. You may add gratuities at the time of
check out, if you wish. Please make cash or
check gratuities payable directly to the
technician.
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RESERVATIONS AND SPECIAL CONSIDERATIONS
Please arrive 15 minutes prior to your
appointment to change and be ready to begin at
the scheduled time. We are very committed and
considerate of each of our guest's appointment
time so we will always end each service at the
scheduled time. All group events and multiple
reservations require payment in advance.
Reservations must be prepaid for any guest that
has had three missed reservations, without
notice, and is non-refundable. Avanté reserves
the right to discontinue or refuse service to
anyone without notice.
If
you are unable to keep your reservation and
cannot call 24 hrs prior, you may be charged up
to 100% of that service. Charges are determined
by whether or not we are able to fill your
reservation. Gift certificates are considered as
advance payment and, therefore subject to the
same policy.
For the courtesy of other guests, please turn
all cell phones and/or pagers off or to silent
mode. Please do not bring expensive jewelry or
personal items to the Salon or Spa. We provide
lockers, robes, smocks and spa slippers however,
we are not responsible for any damaged, lost or
stolen personal items. Due to the relaxing
environment that we provide for each of our
guests, we ask that you maintain quiet
conversations. We ask that only those receiving
services accompany you to salon and spa.
We
do not have accommodations for children under
10. Please, have childcare set up prior to your
visit as we want your service to be relaxing for
you and other guests as well.
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PRICING SYSTEM
To
ensure the growth and career development of our
staff, we have a price level system. All of the
menu prices are starting @ the listed price. The
listed prices are level one. Price levels range
from a $3 to $5 increase per level. Each member
of the Avanté team is highly trained, licensed
and certified. The higher levels have reached
higher goals, received more continuing education
hours and are usually pre-booked several weeks
in advance. However, there are frequent
reschedules, so please ask and always refer to
our waiting list when scheduling spontaneously.
Please feel free to ask exact prices and request
levels when scheduling. Prices are subject to
change without notice.
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REFUND/EXCHANGE POLICY
We
do not offer refunds on merchandise. You may
exchange merchandise only within 14 days of
purchase with your original receipt and tags.
Services are not tangible items; therefore, all
services are non-refundable.
We
cannot refund makeup, skincare products, gift
cards or services.
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E-MAIL SPECIALS
Avanté offers amazing specials only available
via E-mail. Your email address is confidential.
We will never sell or share your information
with another business or organization. To join
our mailing list and receive our latest news and
specials,
click here.
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HOW TO FIND US
Click here to see our
address, hour of operations, a map and get
driving directions.
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